Shipping policy

 

Shipping​

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  • All sales are final. Please double check your shipping details before submitting, as we are unable make any changes once the order goes through or issue refunds for items delivered to wrong address. This is to ensure efficiency and quick turnaround times for printing and shipping items.
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  • All artwork take 2-4 days to be packaged for shipment (this is outside the estimated shipping time). This is to ensure the protection of the artwork during transit.
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  • We currently ship to Australia, New Zealand, Canada, USA, UK and EU. Shipping price is calculated at check out. If you are residing in one of these regions and your address is not accepted at check out, please contact us at hello@meltsart.com so we can work out a solution.

  • The estimated shipping time will depend on your country/region. Estimated shipping for Australia and New Zealand, is between 3-7 days. For Canada, USA, UK and EU estimated shipping is 10-15 days.

  • All shipments are made using the most efficient and cost effective shipping route, via AusPost. Once dispatched, you will receive a notification and tracking number via email. Please make sure to check spam folder for shipping notifications if an email is not listed under Inbox.

  • We are not responsible and are unable to issue refunds for items unclaimed at the post office. Please ensure to collect your items within the given time frame of the post office.
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Returns on damaged artwork

  • In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage and packaging. Once confirmed, we will endeavour to replace the artwork/item, free of cost. 

  • In the event that we are unable to replace the artwork, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).​​

Customs

  • We have duty free delivery within Australia.

  • Customers from NZ, USA, UK, Canada and EU may be required to pay customs clearance fees. The amount of the fee varies depending on the region and estimated value of items. We are not responsible for the duty fees on your orders.


Have a question? Please contact us on hello@meltsart.com​